Introduction

CCS Group (“we,” “our,” “us”) is committed to safeguarding the privacy of our clients, employees, and website visitors. This Privacy Policy outlines how we collect, use, disclose, store, and protect personal information in accordance with the New Zealand Privacy Act 2020. It also explains your rights concerning the personal information we hold about you and how you can exercise those rights.

By accessing our website or engaging our services, you agree to this Privacy Policy.

  1. Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, address, telephone number, email address, and business details (if applicable).
  • Service Information: Details regarding the cleaning services you have requested, such as property size, specific cleaning requirements, access instructions, and dates of service.
  • Payment Information: Credit card details, bank account numbers, or other payment-related information used to process transactions.
  • Website Data: Information collected through cookies and other online tracking technologies (such as IP addresses, browser type, and pages visited) when you use our website.
  • Communication Information: Details from inquiries, feedback, complaints, or any correspondence you send us, whether by phone, email, or through our website.
  • Employee Information: For employees and contractors, we may collect personal data such as tax information, employment history, and other details required for hiring, payroll, and management.
  1. How We Collect Information

We collect personal information in various ways, including:

  • Direct Collection: When you provide personal information by contacting us directly (e.g., phone, email, in person, or through online forms).
  • Automated Collection: We may use cookies and other digital tracking technologies to collect certain information automatically when you visit our website. Cookies help us understand user behavior, improve our website, and customize your experience.
  • Third Parties: We may receive information about you from third-party sources, such as payment processors or advertising platforms, only as permitted by law.
  1. Purpose of Collecting Personal Information

We collect personal information for the following purposes:

  • Service Provision: To provide and manage the cleaning services you have requested. This includes scheduling, invoicing, and communication related to your services.
  • Customer Support: To respond to your inquiries, requests, feedback, or complaints and to ensure we provide you with a high level of customer service.
  • Marketing and Promotional Communications: To send you updates, promotions, or information about new services or events, but only if you have consented to receive such communications. You may opt-out at any time.
  • Payment Processing: To securely process your payments for services rendered.
  • Compliance: To meet our legal and regulatory obligations under New Zealand law.
  • Website Optimization: To improve the functionality and performance of our website, understand visitor behavior, and tailor your experience.
  1. Disclosure of Personal Information

We may disclose personal information to third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, IT services, marketing agencies). These providers are only permitted to use your information for the purposes we have specified and must protect your information under strict confidentiality agreements.
  • Legal Obligations: We may disclose your personal information if required to do so by law, court orders, or other legal processes. This may also include sharing information with law enforcement or government agencies when necessary to prevent fraud, address security concerns, or comply with regulatory requirements.
  • Business Transactions: If CCS Group is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant parties involved in the transaction, provided such transfer is compliant with New Zealand privacy laws.
  1. Storage and Security of Personal Information

We are committed to keeping your personal information secure. To prevent unauthorized access, misuse, or loss of data, we implement the following security measures:

  • Data Encryption: We use encryption methods to protect sensitive data transmitted over the internet, such as payment details.
  • Access Control: Access to your personal information is restricted to authorized personnel who need the information to perform their job duties.
  • Data Retention: We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After this period, we securely delete or anonymize your personal information.
  • Physical Security: Our offices are secured, and data stored on paper records are stored in locked environments accessible only to authorized personnel.
  1. Your Rights Under the Privacy Act 2020

You have the following rights under the New Zealand Privacy Act 2020:

  • Right to Access: You can request access to the personal information we hold about you. We will provide you with a copy of your personal data within a reasonable timeframe unless an exception applies.
  • Right to Correction: If you believe the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request corrections.
  • Right to Deletion: You may request the deletion of your personal information where it is no longer necessary for us to retain it, subject to any legal obligations.
  • Right to Object or Withdraw Consent: If you no longer wish for us to process your personal data, particularly for marketing communications, you can withdraw your consent at any time. You may also object to specific processing activities where permitted by law.
  • Right to Data Portability: In some cases, you may have the right to receive your personal information in a structured, commonly used format and request that we transfer this information to another service provider.

To exercise any of these rights, please contact us at [insert email or postal address].

  1. Complaints Regarding Privacy

If you believe we have breached your privacy rights, please contact us directly at [insert contact information], and we will investigate your concerns promptly. If you are not satisfied with our response, you can make a formal complaint to the New Zealand Privacy Commissioner at www.privacy.org.nz.

  1. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, understand site usage, and personalize content. You can control or disable cookies through your browser settings, though this may affect your experience on our website.

Cookies we may use include:

  • Essential Cookies: Necessary for the proper functioning of our website.
  • Analytics Cookies: Help us analyze user activity and improve website functionality.
  • Marketing Cookies: Enable us to deliver personalized advertisements and measure their effectiveness.
  1. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we will notify you of any significant changes. Your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy.

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: